Hello, Ms. Ishida. This is Claire Mills calling. We’ve had a little change of schedule. The airline tells me that my flight arriving at Narita on Tuesday morning is overbooked. They offered to put me on another flight that arrives at four p.m. so I went ahead and booked that flight. You had said that you hoped my arrival was a little later, so I assume this is OK with you. So now I’ll be on World Business Airlines flight 875.